SHIPPING & RETURN POLICY
Last updated January 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
SHIPPING
We regularly review our shipping partners to ensure we offer the best price and service possible. Shipping options will be presented at checkout for your delivery destination. Specific shipping times and services will vary based on chosen option.
RETURNS
All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURNS PROCESS
To return an item, please email customer service at info@junglejewels.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item, Order Number, Contact Details, and mail your return to the following address:
Sterling-K Ltd.
Attn: Jungle Jewels Returns
RMA#
12 Well Street
Birmingham, West Midlands B19 3BH
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Earrings
● Personalised / Customised Items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
0121 551 2699
info@junglejewels.co.uk